Since I started this blog a few days ago, I’ve seen traffic spike from nothing to over 100 visitors daily. Too bad I haven’t had the time to finish it. ( I still have a day job.) I’ve read some of the comments on the other blogs regarding my posts and I want to thank everyone who visited my site.
My intention for setting this up was not to bash GM or teach everyone to take advantage of lemon law. The premise behind the lemon law is – “You are made whole but not unjustly enriched.”. The law is great for new car owners that are served with a lemon, but it is far from perfect and is subject to abuse by car companies. My ordeal has not ended but as of today, I can tell you that if you buy a new car thinking the lemon law will protect you, and the car you are buying is $35,000 and up, you will be better served buying preowned.
I did not decide to invoke my lemon law rights just because I have made the cut and was eligible. Actually, if I had a chance to complete my posts you will see that my vehicle has been in the shop 6x within 2 months for the same defect. I’ve had to spend on hotel bills for 6 people and cancel a vacation with my family during winter break because I did not have a tow vehicle. During that time, my Tahoe was towed to the shop 3x. You have no idea how helpless you can feel when you are out and stranded with your entire family. (A tow truck only sits 2.)
Having a vehicle quit on you once or twice is annoying. 4 to 6 times is absolutely infuriating. Having a vehicle stall is one thing. Losing brakes is another. It is not like losing vacuum assist. This one felt more like stepping on frozen butter. So imagine yourself in a brand new Tahoe and you’ve lost brakes twice and towed 3x. All within 60 days.
For those of you who left comments in The Truth About Cars, here’s my take:
February 25th, 2009 at 10:03 am
I can’t tell you how many times that friends and family have written a letter to Honda or Toyota about a problem even post warranty and to see them actually address it. My aunt’s ‘88 Accord was rusting badly (200k miles in Chicago) and she wrote a letter to them about how much she loved the car but couldn’t afford a new one. They sent a letter back to her to bring it in to the dealer – gave her a free rental car and returned her car 2 weeks later completely repaired and repainted at no charge (even replaced a worn seat cover). Now most of her friends own a Honda from that small effort of good will.
I could not agree with you more. I think my Chevy sales rep is one of the best I have met. The last dealership I used was also a pleasure. But as far as I’m concerned, I think it is GM that destroys any goodwill built up by their dealers. I was expecting to be floored. Instead, I hit the floor when I passed out. I guess I’ve been spoiled by Lexus.
February 25th, 2009 at 10:15 am
“Several are also losing braking on a regular basis.”
I checked with a GMC service department. There are no known concerns/complaints with the Hybrids regarding brakes. I suspect this is heresay. Or carefully placed misinformation.
I think there are not a lot of GM Hybrids out there based on the huge availability of 2008 models on top of 2009 models. You need a Certified Hybrid Tech to work on these so there are not a lot of dealers that have experience on them yet. As I add more info, you will see scanned images of my invoices. There’s your proof. Also you need to remember that the burden of proof is with the customer and in most cases the techs are flying blind unless they get an error code. The era of mechanics that come with “THE FORCE” are gone.
February 25th, 2009 at 12:27 pm
And finally, if GM is potentially having major teething problems on a relatively “conventional” hybrid setup, what does that say about the supposed savior of GM, the Volt? New, unproven batteries in a new chassis with a new engine with new software, all glued together in a very rushed fashion to avoid financial and media catastrophe. The GMT900 hybrids were very basic developments compared to what’s going on with this thing, so if these problems are real that’s not good news.
If GM wants to succeed with the Chevy Volt, they need to take care of every hybrid customer they have. Which is not a lot by my estimates.
The remarkable thing is that the buyback customer wants ANOTHER one, because he likes the car so much. I think that’s very important to take note of, so that readers understand that even if GM makes world-class cars that please customers with their performance, the peripheral issues facing the company may be enough to erode market share (and tax dollars) even faster.
Yes. I loved the Tahoe. It is quieter that my RX when the cheap toolbox interior is not rattling. Overall, it tows great. I get about 17.5mpg when towing and you hardly feel it is behind you. I did consider a replacement Tahoe. GM is offering me the 2009. It just did not make economic sense to spend thousands of dollars to upgrade to a 2009 model when my Tahoe is about 5 months old. I’m being made to spend this amount just because the Lemon Law mandated a usage fee that puts me almost at 0.50/mile. Like rubbing salt in my wound. Last week I gave up. I just want my money back. I’ve seen posts from 2009 Tahoe owners with the same issues so why should I spend to get the same thing?
February 25th, 2009 at 12:55 pm
Now I understand the $.50/mile issue. Use a Lemon Law proceeding to ream the customer. Brilliant.
KixStart: Everyone I talked to agrees with you. Even an ex-GM Dealer Service Manager. With GM putting both hands in our pockets for BAILOUT MONEY, you’d think they would do anything to keep the customers they have. I bought my Tahoe in the end of Aug 2008. The problems started at 5300 miles, end of December. Now they want to charge me close to 0.50/mile for usage plus transportation fees if I choose a vehicle that is more than 200 miles away. What ever happened to – “Just Give the Customer What He Bought and Paid For?” Now that my vehicle is at 7200 miles, they cap their offer at 7500 miles. Basically like putting a gun to my head. They are just ungrateful and totally unworthy of bailout. I’m writing my congressman tomorrow.
Since I got tired of their tactics, I filed my case with the BBB. So now they say I have to follow Lemon Law rules and pay the entire mileage used. Even the hundreds of miles spent going to and from the dealership and the road tests they did. Doesn’t pay to act in good faith with a car company.
For a company that has both hands in our pocket asking for BAILOUT MONEY, I thought they would make me whole. It is time companies in the US grow a conscience. Especially those asking for taxpayer money.
For all its worth, this feels like they have one hand extended asking for my tax money, another hand at the back with a dagger waiting to stab me.